On this episode, Julia and Gino interview Dr Jennifer Thomas. Dr Jennifer enjoys teaching what to say when challenging conversations arise for corporate groups. Today’s world requires that you know the essentials of successful apologies. Simply saying you’re sorry is usually not enough. Dr. Jen helps people like you turn bad situations into good outcomes based on your love and apology languages. She is one of a handful of approved presenters for Gary Chapman’s #1 New York Times best-selling book series “The Five Love Languages.” Key Insights: 00:00 Introduction 02:22 The idea of 5 Apology languages 07:10 What are 5 apology languages all about? 13:50 Importance of body language while apologizing 17:14 It is hard to accept when you do something wrong 21:11 Ways to apologize to your children 25:22 We need to find the balance 31:20 Restoring the relationships 35:31 How to forgive yourself? 37:40 Wrap-up To know more about Dr Jennifer’s initiatives visit  Attend our Live Events: About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company that controls over $175,000,000 in assets under management. They have created the Jake & Gino community to teach others their three-step framework: Buy Right, Finance Right and Manage Right®, and to become multifamily entrepreneurs. Subscribe to this channel:  Sign up for free training:  The resources you need to succeed at every level of apartment investing: Apply for Mentorship:  #realestate #multifamilyrealestate #multifamilyinvesting #investing #apartmentinvesting Jake & Gino Facebook:  Jake & Gino Twitter:  Jake & Gino Linkedin: Jake & Gino Instagram: More ways to engage with the Jake & Gino Investor Community: MM5:  Rand Cares:  Henson Flooring: The 100 Year Real Estate Investor: Austin Preview Event:  Register for our Closers Club 5 Webinar (March 8, 2022):