Traci Prantner

Traci has spent the last twenty-plus years in customer service. Her goal has always been to answer the unasked questions. This way clients get what they need and understand the process they are handling. While Peter is the face of the partnership, Traci likes to think of herself as the person in the background making sure all the needs are taken care of. She prides herself in being ready for every situation that may come and having at her fingertips what is needed for those situations. It makes her happy when she can pull out of her Mary Poppins bag whatever may be needed at any given moment, whether that is an information sheet, a blog with tips on how to handle a certain situation, a trusted vendor partner to meet a client's needs, or a touch base phone call with a client answering their concerns before they even knew it was concerned. Traci also doesn't view people as clients, but as lifelong friends and truly enjoys working with people.