9 tips on how to deal with angry tenants
9 tips on how to deal with angry tenants
Abstract
The majority of unhappy clients expect a response within a maximum of three days. 42% -50% of this demographic want you to respond within 24 hours. If you don’t entirely understand why you have an angry customer on your hands, you aren't going to be able to take the necessary actions. It is imperative to follow up with all issues, regardless of their severity. Ask them multiple questions. If it’s an anticipated resolution date. If they’re concerned. If the noise is disturbing. Could the noise be disturbing. Did a co-worker slip and almost injure.
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