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Consumer duty rules published by FCA

Consumer duty rules published by FCA

The new rules demand the incorporation of a new consumer principle, that asks firms to provide good outcomes for retail customers, details cross-cutting rules, which consist of expectations for behaviour across three common themes, and provides rules relating to four outcomes the FCA expects to be delivered.

It also includes behavioural and administrative requirements for the dealing of vulnerable customers.

The new deadline is for existing products and services. For closed items, firms have until 31 July 2024 to comply.

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Consumer duty rules published by FCA
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Consumer duty rules published by FCA
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