How a facilities request system can improve the employee experience - OfficeSpace Software

Abstract

What is a facilities request? A facilities request is just like it sounds. What are the benefits of request management software? Sticky notes, Excel docs, unending email notifications, verbal requests when you pass in the hall There are lots of adhoc ways that FMs can manage requests. How Centra Credit Union uses a facilities request system That's why FMs in Centra Credit Union, for example, started using cutting-edge software that lets them streamline facility requests from their 400 employees, across multiple locations and states. "Employees would email the facilities team, and we would track requests with an Excel spreadsheet whenever we remembered to fill it in." But now, they have a complete system that makes it easy for employees to submit requests. "It's one of the main reasons that I chose it. And I think it's one of the main reasons people are willing to use this tool within the organization." Specifically, Sharon found two features in Request Manager her whole team really loves: 'Drop a pin,' so that every request is tied to its real-world location-particularly helpful when dealing with multiple facilities, a large campus map, or with outside contractors'Attach a photo,' which lets employees easily snap a pic through the app, attaching it to their request in seconds. Keeping track of requests Of course, the facilities request process isn't just about fielding requests. "Whenever my team opens a request that somebody has sent in, it sends the requester an automatic email back to say, 'We've received your request.' The ability to keep people in the loop in real-time has been invaluable to this whole process." Giving employees the ability to easily make requests and then track request info gives them more control over their workspace.