“Checking In?” Office Landlords Take Cues From High-End Hotels To Thrive In The Era Of Hybrid Work
“Checking In?” Office Landlords Take Cues From High-End Hotels To Thrive In The Era Of Hybrid Work
Abstract
Technology adds modern convenience In addition to staff, technology can customize and improve tenant experience. The tenant experience app can offer on-demand wellness services, arrange dry cleaning, summon an elevator, book a conference room or instantly connect tenants to a concierge team member for anything else they may need to support their professional or personal life. Experienced property managers and innovative technology will ensure continuity in the building and give tenants a seamless experience as they navigate the different areas and phases of hospitality. Spaces offer wellness-driven respite Landlords know that they have to entice tenants to prefer the office experience to their work-from-home comforts. According to JLL research, by 2025, properties that incorporate a diverse roster of amenities will experience 12 percent higher demand from tenants versus their plain commodity counterparts. If tenants are white collar, suit and tie-type professionals, amenities may trend toward traditional, concierge-style offerings like private events on rooftop lounges, on-site spa services or assistance with nabbing that elusive restaurant reservation. A "B-" cafeteria and basic fitness room would be about as amenity-rich of an experience a tenant could hope for.