Negotiate With Tactical Empathy with Chris Voss

Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two (2) international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years.


During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.


Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice.


He speaks with us about tactical empathy, emotional intelligence and getting results.




The Rundown

Never Split The Difference Emotional Intelligence Tactical Empathy Start With No Hyperloop Epiphany Ego Problems: Not If, When Energy Negative Emotions DIGJAM What’s In It For Me? Intuitive Listening Results Are Sexy Value Pitches Shifting Goalposts Accountability Assertiveness How Do “We” Fix This? Hitting It Head On Middlemen Preserving Relationships Proof Of Life Common Mistakes Black Swan Group Harvard Habits For Success Endurance Decision Fatigue Upcoming Projects Action Steps

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