3 Keys to Building Strong General Contractor-Client Relationships

Abstract

It's a simple formula, the client receives a project completed on time and within budget built to their satisfaction, and the GC gets paid on time and makes a profit. How does a general contractor go about building that relationship? What's necessary to take it from simply rendering services once to something more, something better? Communication Establishing good communication with your client is probably the most important step to building a strong relationship. In addition to regular project updates, you also want to keep the client in the loop when any issue or potential problem arises that may lead to a delay in completion. Even if a delay doesn't happen, you're showing the client that you are on top of the situation and have a plan of action to keep the project moving. Contract Regardless of whether it's a first-time client or one you've worked with for years, having a clear and concise contract in place is essential to building and maintaining a strong relationship. Focus on determining what aspects of the project are the most important to the client. Keeping your client engaged in the entire construction process also makes it easier to work through change orders and other bumps in the road. Guiding them through the process and being open and honest about how changes will impact the cost and construction timetable is a great way to gain your client's trust.