Trade Expert Q&A Series: Shooting the Breeze with Tony Johnson - ServiceChannel

Abstract

What does a day in the life of an HVAC trade specialist look like? My primary role is to review solution-based proposals submitted to us by service providers to resolve problems within our client's facilities. How do you support your service providers? We help ensure that only well-qualified service providers are on the platform and can serve our client needs in a timely manner. In addition to that, I develop and conduct company-wide training sessions, and I provide technical advice and support inside and outside the ServiceChannel platform for problems not necessarily related to the trades, such as mold mitigation and restoration projects, water damage problems, and COVID cleaning protocols. We have a network of providers for water restoration, but not so much remediation, which goes a little bit beyond removing the water - it's more like tearing out walls and floors. We have a network of providers that offer janitorial services, and so I helped vet their capabilities and get the right people on those COVID jobs. Then the provider sends a proposal, which I review and send back for clarification if needed. One of my jobs is to provide real-time market data, such as average lead-times and price trends for parts and equipment, and I help our facility coordinators and providers find parts they need that have shorter lead-times.