Old School Manners for a New World: Communication

Abstract

If you've found agents aren't communicating well with clients, that important things are being missed or they could do a better job communicating with the brokerage, consider these tips to share. Communicate more than you think you should-with clients, colleagues and your broker. Some of your prospective clients might still prefer communication over Zoom or the phone, rather than in-person. You never want to lose a client over something as silly as pushing an in-person meetup versus a Zoom call. Answer the Phone Unless you're with a client or in a situation that requires your mindful presence, pick up the phone! Even if you must answer the phone only to tell the caller that you need to call them back in a few minutes, it's much more efficient, professional and effective to answer. Answering the phone can also save time, because it's easier to ask questions and make sure everyone is on the same page when on the phone. Confirm Appointments It's happened to the best of us: You have an appointment in your calendar for 10 a.m. on a Thursday, but you didn't confirm it, and the client has the appointment in their calendar for 11 a.m. You completely miss each other.